As Service Delivery Manager, Eric Russell ensures that our team is properly aligned with client needs and business outcomes and that they have the tools, resources and support to deliver an exceptional client experience. He manages team utilization, resourcing, and client escalations to endure high satisfaction on our client engagements. Eric focuses on the successful delivery of Mosaic services by partnering with Mosaic’s project teams on establishing project and client expectations in order to deliver, achieve, and exceed our client’s business goals.
Eric has more than 15 years of experience in client service, software implementation, project management and resource management. He has focused expertise in professional services, policy and procedure development, and customer relationship management.