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Karen Fanelli

  • Karen Fanelli

    Karen Fanelli

    Vice President of Operations


    As Vice President of Operations, Karen oversees our Managed Services and Professional Services teams, spearheading all aspects of service delivery and partnering with our Client Engagement team to deliver a great client experience. Karen focuses on service delivery excellence, optimizing the UltiPro solution for our clients, continuously honing in and improving our processes, and ensuring from a client perspective that we are delivering excellence and demonstrating value. Karen joined Mosaic following 19 years at Ultimate Software where she worked her way up from front-line customer support to manager and later director of support, services, and customer success teams. Her experience and knowledge of Ultimate Software and its products and services provides a steady hand to guide our operations as well as contribute to our products and services strategy and delivery.

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