As Vice President of Operations, Karen oversees our Managed Services and Professional Services teams, spearheading all aspects of service delivery and partnering with our Client Engagement team to deliver a great client experience. Karen focuses on service delivery excellence, optimizing the UltiPro solution for our clients, continuously honing in and improving our processes, and ensuring from a client perspective that we are delivering excellence and demonstrating value. Karen joined Mosaic following 19 years at Ultimate Software where she worked her way up from front-line customer support to manager and later director of support, services, and customer success teams. Her experience and knowledge of Ultimate Software and its products and services provides a steady hand to guide our operations as well as contribute to our products and services strategy and delivery.
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Mosaic Consulting Group is an UltiPro only firm. We help companies manage their biggest and most important asset, their team.
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