Nalani York oversees our Center of Excellence, as well as all aspects of recruiting, hiring and developing the Professional Services team. She manages learning and development, team utilization, resourcing, and making sure our business practices are consistent and aligned with Mosaic’s standards for excellence and our clients’ goals.
Nalani is well versed in client service, team utilization, and improving business practices – as well as identifying team members’ talents and putting the right team together for the specific needs of each of our clients and helping them shine. Her career experience includes past roles as project manager at Equifax, Inc., and executive relationship manager at Ultimate Software Group. Nalani’s areas of expertise include business and process improvement, customer relationship management, resource management, technology implementation, and policy and procedure development.